DATA PROTECTION
Data Protection & Security Policy – CrystalBloom At CrystalBloom, we believe a clean home begins with trust—not only in our services but also in how we handle your personal information. Whether you book a deep cleaning or a routine service through our website, your privacy and data security are our highest priorities. 1. Information We Collect When you interact with CrystalBloom, we may gather the following information: Contact details (name, phone number, email address) Service preferences and appointment details Payment and billing information (processed securely) Device and browsing data (IP address, cookies, session details) Feedback and communication history 2. How We Use Your Data Your information is used strictly to enhance your experience and ensure seamless service delivery: To schedule and manage your cleaning appointments To process payments securely and efficiently To provide customer support and respond to inquiries To improve our services based on feedback and usage trends To send important updates, offers, and reminders (with your consent) To comply with legal obligations and protect against fraud 3. Protecting Your Data We prioritize your security by implementing robust safeguards, including: Encrypted data transmission via SSL technology Secure storage with access limited to authorized personnel only Regular security audits and software updates Firewall and intrusion detection systems Strict confidentiality agreements with all staff and partners 4. Sharing Data with Third Parties Your personal information will never be sold or shared without your consent, except when: Required by law or legal process Working with trusted service providers (e.g., payment processors) who are bound by confidentiality Enhancing our platform with third-party tools strictly vetted for security 5. Cookies and Tracking To provide a smooth and personalized experience, our website uses cookies and tracking technologies to: Remember your preferences and login details Analyze site usage to improve performance Deliver targeted offers and promotions (with consent) You can manage or disable cookies through your browser settings, but some features may be affected. 6. Your Rights and Choices You have full control over your personal data, including: Accessing and updating your information Requesting correction or deletion of your data Opting out of marketing communications Raising any concerns about privacy or data protection To exercise these rights, please contact our customer support team. 7. Policy Updates CrystalBloom may update this policy periodically to reflect changes in technology, regulations, or our services. Any updates will be clearly posted on our website with an effective date. Contact Us For any questions regarding your privacy or this policy, please get in touch with us directly. Your trust matters, and we’re here to ensure your data is handled with the utmost care.