CrystalBloom

Refund Policy – CrystalBloom Cleaning Services At CrystalBloom, we take pride in delivering top-quality cleaning services to our valued customers. Your satisfaction is our highest priority, and we are committed to making sure every service meets your expectations. Our Refund Commitment We understand that sometimes things don’t go as planned. If you are not completely satisfied with our cleaning service, please let us know within 48 hours of the service completion, and we will work diligently to address your concerns. When Refunds Are Applicable Refunds or service redos may be issued if: The cleaning service was not performed as agreed upon in the service contract. There was a failure to meet the specified cleaning standards. Significant areas or tasks were missed during the service. Service was canceled by CrystalBloom without prior notice. How to Request a Refund or Re-Service If you believe your cleaning service did not meet the promised standards: Contact our customer support team at [email protected] or call our hotline within 48 hours. Provide your booking details, date of service, and a detailed explanation of the issue. Where possible, include photos highlighting any concerns. We will review your request promptly and may offer a free re-service or a refund based on the circumstances. Refunds Not Provided For Change of mind or preferences after service completion. Issues reported after 48 hours of service. Normal wear and tear or pre-existing conditions not caused by our team. Services altered or canceled by the client after confirmation. Refund Process Approved refunds will be processed back to the original payment method within 7 business days. We reserve the right to investigate all refund claims and may require additional information before approval.